How to Negotiate a Data Protection Addendum When the Customer Pushes Their Template

Author: Chad Aboud
Published: 08.06.2022
So you work for a software-as-service (SaaS) vendor and you have your standard SaaS Agreement that you send to customers for signing prior to onboarding. As part of your SaaS Agreement package, you also have a Data Protection Addendum (DPA) template that governs data privacy and security provisions. The goal is that your customers will use your contractual templates. But often, you receive redlines for classic items, like the limitation of liability and indemnity clauses. Some customers even send their template DPA for review, refusing to use yours because they are the data owner and want to maintain control over…